Inkwave Help

Notification preferences

Choose which updates appear in your notification bell, and see the alerts that always reach you.

Where notifications appear

Inkwave tells you about things that happen in your publications through the bell at the top of the app. Click it to see your notifications. Each one links to the page it is about.

To choose which ones you get, open your account menu and choose Notification Preference.

These settings belong to you, not to a publication. They apply across every publication you are part of, and they don't change what anyone else on your team gets.

Always on

Some notifications tell you about a problem or someone waiting on you. These can't be turned off, so the switches are locked on:

NotificationWhen you get it
Send failuresA newsletter send failed, or a scheduled send was blocked.
Access requestsSomeone asked to join your private publication and is waiting for you.
Import resultsA subscriber import finished, including when it failed.

In-app notifications

These are on unless you turn them off. Use the switch beside each one. The change saves straight away.

NotificationWhen you get it
Newsletter sentA send completed, with how many people it went to.
Website publishedYour website changes went live.
Newsletter commentsA reader commented on one of your published posts.
Team member joinedSomeone accepted an invitation to your team.
Referral rewardsA subscriber earned a referral reward that you need to fulfil by hand.

Turning one off stops new ones of that kind from reaching your bell. Notifications you already have stay there.

Email digests

Newsletter metrics, Daily recap and Monthly recap are summaries by email. They are marked Coming soon and can't be turned on yet.

Troubleshooting

I turned a notification off but still see old ones: switching off only affects new notifications. The ones already in your bell stay.

I can't turn off Send failures: the three Always on notifications can't be switched off, because missing them could mean a send that never went out or a reader left waiting.

A teammate gets notifications I don't: each person chooses their own, so they may have different switches on. Some notifications also only go to the owner and admins.

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